Refund policy

🏗️ Beauty & Cosmetics: Return & Exchange Policy

At [Your Brand Name], your satisfaction is our priority. However, due to the nature of beauty and personal care products, we maintain strict hygiene standards to ensure the safety of all our customers.

1. The 3-Day Rule ⏰

Returns or exchanges are permitted only within 3 days of the date you received your order. After 72 hours, we cannot accept any return or exchange requests.

2. Hygiene & Product Condition 💄

Because these are beauty products, the following rules apply strictly:

  • 🚫 Unopened Only: We only accept returns/exchanges if the product is in its original, sealed, and unopened packaging.

  • 🚫 Used/Tested Items: Any product that has been opened, swatched, tested, or had its hygiene seal broken cannot be returned or exchanged under any circumstances.

  • 📦 Original State: The product must be in the exact condition it was delivered, with all tags, seals, and boxes intact.

3. Wrong or Damaged Items ❌

If you receive the wrong product or a damaged item:

  • You may return or exchange it at no extra cost.

  • The product must remain unused and unopened. If you open or use a product you claim was "wrongly sent," we cannot accept the return.

  • Our team will process your refund or exchange immediately once we receive and inspect the item.

4. Change of Mind (Personal Reasons) 📋

If you wish to exchange a product for a different shade or item, or simply changed your mind:

  • The request must be made within the 3-day window.

  • 🚚 Delivery Fees: The customer is responsible for all shipping and redelivery costs associated with the exchange.

  • The item must be perfectly sealed.

🚫 Order Cancellation

  • Before Shipping: You can cancel your order at no cost if it has not yet left our facility.

  • After Shipping: If you cancel the order after it has been dispatched, the delivery fee must be paid by the customer.